Last Updated: September 28, 2025
Welcome to SOKURO (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://sokuro.store (the “Website”), including all purchases made through it. By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please do not use our Website.
1. INTRODUCTION
SOKURO is an independent clothing brand based in Dubai, United Arab Emirates, offering curated streetwear, custom-printed apparel, and lifestyle merchandise.
All content, services, and products provided via the Website are subject to these Terms. Please read them carefully before using our site or making a purchase.
2. DEFINITIONS
“You”, “Your”, “Customer” refers to any person accessing or using this Website, browsing, or making a purchase.
“Products” means any items available for sale on https://sokuro.store, including clothing, accessories, or digital content.
“Order” means any request by you to purchase a product through our Website.
“Third Parties” refers to service providers, payment gateways, shipping partners, etc.
3. ACCEPTANCE OF TERMS
By using our Website, you confirm that:
You are at least 18 years old or have parental/guardian consent.
You agree to comply with all applicable local, national, and international laws.
You have read and understood these Terms, our Privacy Policy, and any other applicable policies.
We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Website after changes means you accept those changes.
4. ELIGIBILITY TO USE
You may use our Website only if:
You are legally capable of entering into binding contracts;
You provide accurate, complete, and current information when placing an order;
You use the Website only for lawful purposes.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe a violation has occurred.
5. PRODUCTS & AVAILABILITY
All product descriptions, images, and pricing are subject to change without notice.
We strive for accuracy, but colors and visuals may differ slightly due to device settings.
Product availability is not guaranteed; some items may sell out quickly.
We reserve the right to limit quantities or discontinue products at any time.
6. PRICING & PAYMENT
Prices are listed in USD (United States Dollar) unless stated otherwise.
Prices may vary due to promotions, currency exchange, or market conditions.
Payment must be made in full at checkout. We use secure third-party gateways (e.g. Paddle, Lemon Squeezy, PayPal, etc.) for processing.
You are responsible for ensuring payment information is accurate.
We do not store or access your credit/debit card details.
If your payment fails or is flagged for verification, your order may be delayed or cancelled.
7. ORDER PROCESSING
After placing an order, you will receive an Order Confirmation Email.
Orders are processed within 2–5 business days, excluding weekends and holidays.
Once dispatched, you will receive a Shipping Confirmation Email with tracking info (if available).
Orders cannot be modified or cancelled once production/shipment has begun.
We reserve the right to reject or cancel any order for reasons such as pricing errors, stock issues, or suspected fraud.
8. SHIPPING & DELIVERY
We offer worldwide shipping. Delivery times vary by location.
Shipping fees are displayed during checkout.
Customs duties, taxes, or import fees (if applicable) are the buyer’s responsibility.
We are not responsible for shipping delays caused by customs, weather, or courier errors.
Incorrect addresses may result in lost packages; we do not replace such orders.
9. RETURNS, EXCHANGES & REFUNDS
Because our products may be custom-printed or limited-edition, we follow a strict policy:
Eligible Returns:
Defective, damaged, or incorrect items.
Must be reported within 7 days of delivery.
Not Eligible:
Wrong size or change of mind.
Worn, washed, or altered items.
Sale, clearance, or custom items.
Return Procedure:
Email us at [Insert email, e.g. support@sokuro.store] with order number, images, and issue description.
We will verify and confirm if eligible.
If approved, you must return items unused and in original packaging.
Refunds (if approved) will be processed to your original payment method within 7–10 business days.
10. INTELLECTUAL PROPERTY
All content on this Website — including but not limited to designs, logos, graphics, text, and images — is the property of SOKURO.
You may not reproduce, copy, distribute, or modify any content without our prior written consent.
Any unauthorized use constitutes intellectual property infringement and may result in legal action.
11. USER CONDUCT
You agree not to:
Use the site for unlawful, fraudulent, or malicious activity.
Interfere with the Website’s functionality or security.
Upload viruses, malware, or harmful code.
Use automated tools (bots, scrapers) to collect data.
Violations may lead to immediate termination of access and legal action.
12. THIRD-PARTY SERVICES
Our site may integrate services or links from third parties (payment gateways, shipping APIs, analytics tools, etc.).
We are not responsible for the content, accuracy, or practices of these external sites.
Access them at your own risk and review their terms independently.
13. DISCLAIMER OF WARRANTIES
The Website and all products are provided “as is” and “as available” without any warranty.
We make no guarantee that the Website will be error-free, secure, or uninterrupted.
We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, SOKURO and its owners, affiliates, or employees shall not be liable for any indirect, incidental, or consequential damages resulting from:
Use or inability to use the Website,
Product defects or delays,
Third-party service failures,
Data breaches beyond our control.
Your sole remedy is to stop using the Website.
15. INDEMNIFICATION
You agree to indemnify and hold SOKURO, its owners, partners, and affiliates harmless from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Website.
16. TERMINATION
We reserve the right to:
Suspend or terminate your account,
Cancel orders, or
Block access
if we believe you violated these Terms, provided false information, or engaged in suspicious activity.
17. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of the United Arab Emirates.
Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of Dubai Courts.
You agree to attempt informal resolution before pursuing legal action.
18. CONTACT INFORMATION
For queries, complaints, or support:
Email: sokuro.store@gmail.com
Website: https://sokuro.store
Location: Dubai, United Arab Emirates